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Coupons-The best/ worst weapon in your arsenal!

Written by Vanshitha M

Published on Sep 28, 2023

Introduction:

The happiness of receiving a juicy coupon or the money we get through some clever bargaining is often thrilling, but taking a nosedive into the topic of coupons, let’s decipher if coupons can be good or bad for brands. Understanding customers is the only way a brand can thrive in today’s competitive landscape, even with giving discounts make sure your competitive edge remains intact.

Coupons:

Did you know that 66% of customers will purchase a product if they have a coupon even if they didn’t intend to?
Coca-Cola was the first brand to ever give a coupon in 1887 and their ROI was jaw-dropping! The market has revolutionized ever since. Fast forward to 2022, coupon values have skyrocketed to over $91 billion.

Source: OmniSend

Coupons can be a perfect tool to supercharge revenue and user engagement, but it’s not necessarily a boon. For small companies where cash flow is dependent on every penny, coupons can be a bane!
So how can we comprehend whether coupons fit right into our strategy? I can help you with that!

Source: SaveMyCent

Harnessing the power of coupons!

  1. Increasing loyalty: Discounts can help glue loyalty to the existing clientele.
  2. New customer base: It’s found that 60% of customers are likely to try a new product due to coupons, and 46% said they will change their initial purchase plans. So the products can be introduced to a new clientele base.
  3. Marketing: Coupons provide a treasure trove of consumer details on the users. This can further be used for email, SMS, and WhatsApp marketing.
  4. Enhanced Brand Image: Brands offering discounts enjoy 55% more positive images.
  5. Old/Unsold inventory: Got unsold or old inventory? Coupons clear the shelves by turning the products into must-haves. Don’t hoard your products, gain profits!
  6. Cart sale: Users have many items in their cart that they abandon, coupons turn them into complete purchases.

Disadvantages of Coupons:

An example of a failed strategy would be the infamous Domino’s tattoo discount where the users who complied with getting a Domino’s tattoo were given the offer of 100 free pizzas a year for 100 years which had an overdrive of submissions leading to new regulations to the marketing.

  1. Premium: Many premium products do not offer any cost reduction to establish a higher value for the products, applying discounts can come as if the brand is only degrading their product.
  2. High expectations: Regular discounts can instill a wrong image of unrealistic expectations ultimately leading to customer dissonance.
  3. Bad image: Increased discounts can create a wrong persona of ‘bad product’ so ‘less cost’.

How can you leverage coupons?

  1. Competitive analysis: Comprehend what your competitors are doing so you can understand how to price the coupons. It’s to decide a better move!
  2. Proper timing: Not knowing when to introduce a discount, and stopping can lead to losses, especially for a small business.
  3. Be specific: Specifications on the discounts, the timeline, and the number of users depending on the environment and product can be a deal maker or breaker.
  4. Don’t just do it!: Every strategy requires a plan. Coupons are only part of a whole parcel of customer retention. For best-of-the-best ways to retent your client. Join us, Retention10! (Please add the website link).
  5. Leverage social media: With the constant upheaval of many coupons each day, it’s tough to keep track of them so make sure your coupons are visible.
  6. Be reasonable and realistic: Make sure you don’t overpromise your clients and undervalue their efforts.

Coupon redemption:

Many users buy new products with the offer of a coupon but many of them do not use the coupons.
Despite 97% of users actively seeking coupons and 71% of people downloading an app only to get coupons but still, a digital coupon has only a 7% or higher redemption rate, and only 1% of coupons are redeemed!

 

There are multiple metrics businesses use to comprehend the real impact of coupons like redemption rates (% of customers using coupons or discounts), incremental sales (Additional sales generated by coupons), Average order value (Average amount spent by users who use coupons), Customer lifetime value (estimated future value of customers who use coupon based on their retention and spending patterns), ROI (Ratio of profit to cost of coupon). This would be possible by collecting and analyzing data to track the metrics. Customer surveys and A/B testing can be used to compare two coupons. Regression, Segmentation, and Attribution data tools can also help a brand.

Conclusion:

Coupons can change a user’s behavior by 83% This can be your ticket in the user’s journey to retain maximum clients. But if misused, it can turn out to be Acilles’ heel Please assess your product, and industry and check out your user needs and competitors analysis. But every task I mentioned can be made simpler by us, Retention10! Join us so you can get every strategy on customer retention.

Why Retention10?

If you are confused about whether to allow a coupon or even with which type of coupon to allot? We are your destination.
We have every trick and analysis to tell you how to perfectly curate the coupons to boost maximum profits.

Book a FREE CRM  AUDIT !   +918434376567

Thanks for reading.

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Vanshitha Munipally
( Research & Content Marketer )

To get your customized Coupons strategy solutions, Do write to us :

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What is the best retention channel, Email, SMS, and WhatsApp?

Written by Vanshitha M

Published on Sep 25, 2023

Introduction:

Are you concerned about using the incorrect domain for your marketing or worried that your click-through rates and conversion rates are rapidly decreasing?

If you are lost in this digital wilderness,
Don’t worry you found your ideal destination. Come along and we can discuss various domains to comprehend which platform precisely fits your needs.

Messaging your clients:

Have you ever noticed the quirky push notifications of Zomato?

Source: Reforge

These notifications make it too tough for us to ignore, which ultimately leads to an increase in click-through rates and conversion rates.

As a marketer, boosting profits is our modus operandi. To reach that you need to sell and this can be possible with the maximum reach of your marketing strategy, through increasing CTR (Click-through Rate).

There are multiple ways to connect with your audience and it can get tricky to choose something you actually like! Let’s delve into the realm of message marketing.

Push Notifications:

A properly crafted notification policy will achieve click rates as high as 30%.
The average US smartphone user receives 46 push notifications per day.
Push notifications can increase your CTR by 3500% and boost your app retention by 3 to 10%.


Using notifications, you can directly end up in your user’s phone.
You can directly engage users and keep them informed about deals, coupons, and vital updates.
But beware, with wrong moves, too many notifications, or wrong content can make a user disable the notifications or worse, even delete the app.


There are several apps you can use for push notifications service.

 

Source: Businessofapps

The benchmarks in the study were broken down to 90th, 50th, and 10th percentiles where the 10th percentile refers to 10% of the apps having a lower value. The 50th Percentile is the median for the vertical. The opt-in data is divided into 7 verticals. It’s been found that Android finance apps are on the top of opt-in push notifications(96%). We can identify that iOS opt-in rates are lower than Andorid’s because, for Android phones, the notifications bell is set by default.

Source: Businessofapps

A study by Helplama found that disabling notifications can be for several reasons including boring content, and more messages but an interesting fact has been found that sending more than 20 messages has only made 5% of users disable the notifications.

Source: Businessofapps

So, the context and content always matter. For expert guidance in crafting compelling content, Do join us, Retention10!

Whatsapp messaging for business:

WhatsApp is used by 2.2 Billion Global users., and spikes conversions by 112%.

Source: AiSensy

Whatsapp has a jaw-dropping 98% of open rate and 45-60% of CTR. This might be the powerhouse for open rates.
How to know if WhatsApp is for you? It might be that your business has low-volume messages to be sent.

Source: Zendesk

Whatsapp is preferred over any messenger marketing channel by 500 million businesses globally. WhatsApp Business API can be perfect for connecting with your customers on a real-time basis, CRM(Customer Retention Management), and many more. Whatsapp Business: WhatsApp is revolutionizing the way business works. It has become a new and top player in giving a one-size-fits-all solution to the whole user experience rather than distributing each service to each third-party software. From creating a meta-verified business profile to giving automated replies after biz hours, greeting, and Labelling each conversation to not confuse between so many messages, Metrics help us identify the brand’s WhatsApp reach, WhatsApp payments, and catalog providing all information on all items for easy navigation of users. And you know what’s better in Customer Retention Management with perfect lifecycle management? Retention10! Contact us right away!

Email Marketing:

A staggering 319.6 billion emails are exchanged every single day.

Email marketing is one of the proven ways to captivate your audience. In 1978, a digital marketing agency Thuerk sent the first commercial email for marketing. And the results were phenomenal. Emails are ideal for testing A/B marketing techniques and knowing what is the most efficient for your biz.

Source: MailChimp

But the competition is comparatively high. So, you need to invest a lot of time to curate the perfect content. If your biz cannot allocate more resources to email, it’s better to not use it as a priority in your marketing.
According to statistics, Email marketing revenue reached almost 11 billion by the end of 2023, and 37% of brands There must be some or the other ROI for brands to invest such huge amounts in email marketing.

SMS Marketing:

SMS (Short Message Service) is also one of the domains marketers use in digital marketing. After researching, it was found that 61% of users actually prefer to have two-way communication with brands.

Source: SimpleTexting

For e-commerce brands, they see a 98% open rate and 38% CTR.

The perfect domain? It’s complex!

There is a lot at play when it comes to choosing an effective digital channel for marketing. Let me jot down every point so you can choose what works for you, Remember there is no one-size-fits-all solution. Thus, YOU DO YOU!

  • WhatsApp is definitely a new card in the marketing space and it can directly enter the user’s horizon. But make sure the messages are not too spammy, intrusive, or too many.
  • E-mails can be a fair option but with the wrong move, it can end up in a spam folder. It is also found that users take 6.5 hours to view an email but only 15 minutes to view push notifications or SMS.
    When we compare SMS and Email, these are the user statistics;

Source: SimpleTexting

  • SMS can also come as intrusive and they are expensive but push notifications can be the best way to engage the users but they need to download an app and enable notifications for the same.
  • Emails can be better for brand identification and verification establishing credibility. Text messages can have better reach. Push notifications can have deeper app value and CTR.

There can be various factors on the ground but understand the players aka the audience, The Target audience is given utmost priority in the space of digital marketing, hence go back to the fundamentals and curate the perfect platform and content according to your need.

How to boost user retention?

  1. Add actionable CTAs to supercharge your push notification campaign outcomes by 40+%.
  2. Push notifications appear to be outweighing email marketing by delivering better results. When compared, push notification campaigns to observe opening rates increase by 50%, click rate by 7 times, and retention rates by 93%.
  3. The push notification opening rate can be improved by using emojis (20%), industry-specific send times (40%), rich formats (25%), personalization (4x), and advanced targeting (3x).
  4. Don’t sound spammy or pushy, Make sure there is a flow to the content and it provides valuable content to the users.
  5. Users mostly disable the notifications because they can be irritating, distracting, wrong timing, or irrelevant. It’s been found that eCommerce will get the best response between 2-4 pm on Wednesdays, Media from 9-10 pm on Tuesdays, and Digital marketing agencies between 2-7 pm on Tuesdays, This information is specific but it’s actually true.
  6. Tailor and curate the message’s content to your audience so they can actually click on the message sent, Better content is non-negotiable.
  7. A catchy headline is a no-brainer for any promotional content.

Content matters!:

  1. Make the content concise and engaging.
  2. Add CTA (Call To Action) which is a remark you want your audience to perform. Know that until you don’t say an action, the audience won’t do it, Prompt the action.
  3. Get your mail verified through BIMI (Brand Indicators for Message Identification) for trustworthiness and to not end up in the spam For content to be read, make sure they end up in the user’s inbox. If you wish to know more about BIMI, read this article. (BIMI For Email Marketing)
  4. Write the content as if you are directly talking to the audience and clearly address their pain points.

Why Retention10?

Retention10 can be the best platform for your go-to solution for customer retention. Tap into our expertise to choose the right domain, craft impactful content, and establish direct communication with your users. Book a demo call with us right away to ensure no clients of yours go unnoticed.

Conclusion:

In the digital era, there is no concept of ‘no knowledge’, it’s just that there’s an expanse of knowledge, so to be able to understand which knowledge is right for you, contact Retention10


No more overlooked clients-connect with us today!

Book a FREE CRM  AUDIT !   +918434376567

Thanks for reading.

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Vanshitha Munipally
( Research & Content Marketer )

To get your customized CTR of Email, SMS, WhatsApp, Push Notifications solutions, Do write to us :

Email Us   

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"Headwind and Tailwind in customer retention what is good or bad for your Customer"

Written by Vanshitha M

Published on Sep 20, 2023

Introduction

Are you a digital marketer looking to incorporate effective marketing strategies to retain customers? Then understand headwind and tailwind perfectly to curate and customise for your target audience.

Headwind and Tailwind:-

Imagine you are riding a bicycle, A heavy wind blows in front of you, and it makes it difficult for you to move but fliiping the story, if the wind comes from beneath you, it would be easy for you to move. In terms of business, this is exactly how headwinds and tailwinds function.

Headwind is the external negative effect that can hamper your company’s growth.

Tailwind is the external positive effect that boosts your company’s growth!

What’s your stake in all this? Well, if you can understand exactly what is causing this headwind and tailwind you would be able to comprehend and make changes.

 

Even when we keep our absolute best efforts, there are factors that we can’t control that affect our business negatively. The effect can be either good or bad.

For example,

Consider this transformation in transportation, the traditional way of taking an auto or a taxi has been shifted to ride-hailing apps like Uber, and Ola due to the digital era. Right now, the apps are taking a paradigm towards the market. So, the market needs and behaviors can position the company on either side of this arrow.

Another alluring example illustrated by Reforge about pre and post-covid scenarios:

Source: Reforge

Here, Headwind refers to the situation when your company’s purpose does not align with the user’s behavior and needs.
Tailwind refers to the situation when your company’s purpose is perfectly aligned with your user’s behavior and needs.

Leveraging Headwinds and Tailwinds

The market environment is ever-changing and volatile, a single policy can impact your business and marketing strategy. So, it’s important to adapt to the changes,

This can be a 3-step process:-
Plan: Know which end of the spectrum you are in.

Experiment: Experiment with the market by giving your best.

Analyse: Understand which choice made you on the tail spectrum and use that.

 

But then again, change is the only constant so make sure to scan user behavior for trends. This reminds me of our company, Retention10, a game-changer to level up with your marketing strategies for maximum retention. Book a demo call with us right away so you can leave the stress of innovative ideas to us!

  1. Know the users: Users are the central part of an organization. So, get to know them by feedback and understand how their mindset works to bridge any gaps left to reach your goals.
  2. Comprehend the inputs: Rather than focussing on the output of monetization, understand the motivation that’s driving your users.
  3. Curate your retention strategy: When the habits of people are always changing, you must focus on the target audience to whom you can make a difference so for this you might have to leave your existing audience persona. So understand the audience who are gonna like your product and amplify the marketing policy to them. You need to move with the tide, not against it!

How does headwind occur:

  1. Economy: When people are in a pinch with funds, they won’t be able to buy your product, and understand the gaps in the market.
  2. Competition: Be aware of your competition, they can be the reason for the gap between your company and your product.
  3. Negative PR: A bad spotlight can be a huge headwind to your marketing strategies.
  4. Policies: Sudden regulations especially in the international market can be a downfall.

How does tailwind occur:

  1. Good PR: A good spotlight can be a bridge to the gaps.
  2. High satisfaction: Take regular feedback to understand where your product stands in the market.

Conclusion:

Know your audience and understand their behavior to become a tail from a head. Getting ahead of the trends is the best way to become a tail, but you know what!

 

In a nutshell, businesses should focus on mitigating headwinds and capitalizing on tailwinds. Regularly collecting and analyzing customer feedback, adapting to changing market conditions, and staying customer-centric paves the way for your success.


Retention10 is the perfect key to ease your work! Retention10 can be your one-stop solution to get flawless retention campaigns, So JOIN US (https://retentionten.com/contact-us/).


We can step in for you so you can step out and unburden yourself while we examine the trends and give you the best of the best strategies! Join us!

Why Retention10?

  1. Retention10 can be a one-stop solution for all your A-Z marketing policies.
  2. If you are a digital marketer looking for such trending content to maximize your retention, sign up for our newsletters
  3. Retention10 can give its 100% to get introduced and retain every user. Retention10 goes the extra mile to introduce and retain every user.

Examples of Headwind and Tailwind:

During COVID-19, Many platforms utilized the digital era perfectly and this paved the path to increased e-commerce, online education, and cashless transactions bringing their customers to the online world. This has been a great tailwind to companies like Zoom, Paytm, Physicswallah, and many more.

 

But if we don’t get on with the times, it will be difficult to retain the customers in the longer term success.

 

Join us at Retention10 and let’s ride the tailwind together to new heights of customer retention and profits.

Book a FREE CRM  AUDIT !   +918434376567

Thanks for reading.

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Vanshitha Munipally
( Research & Content Marketer )

To get your customized Headwind and Tailwind in customer retention solutions, Do write to us :

Email Us   

“Headwind and tailwind in customer retention What is good or bad for your Customer” Read More »

The Right Metrics for your Web/APP Retention

Written by Vanshitha M

Published on Aug 30, 2023

Introduction

Heard about SMART?
S-Specific
M-Measurable
A-Attainable
R-Reasonable
T-Time-oriented
So, This is a call to marketers to be SMART! Make sure you are specific to your goals and keep them measurable! But, in this article let’s talk about M aka Measurable. Let me help you measure each and every marketing policy you keep on track to ensure you don’t deviate from your target!

Metrics to help you not deviate

Success can amount to different things to different marketers pertaining to their sector. But how exactly can we measure the success each marketer craves?
These tools for measuring are called metrics, let’s deep dive into a few metrics and A-Z about them so you know which metric is your soulmate!

why the App stickiness should be your North Star metric.

Metrics are used to help identify which landing page has a great time spent, which blog post led to conversions and all that’s left to identify all-around information on your marketing strategy.

  • Decrease Churn Rate: Churn Rate refers to the percentage of users that stop using an app. When you measure and track your goals, you can identify your loopholes and deviations to fix them and ultimately improve your customer retention.
  • Growth: Metrics can help you acquire and retain more clients thus helping you expand your service more. Usually, acquiring users is given importance but retention them can be tougher! Giving them a reason to come back can exponentially increase customer leads.
  • Improvements: Metrics can also involve a feedback mechanism installed which can ultimately help you as a brand to constantly change and push your horizons.
  • Monetization: By monetary incentives, I do not only mean the direct leads or conversions but subscription-based loyalty programs or even the ads on your website or even a yes to your newsletter! can make your brand leave a credible, lasting image in your user’s or reader’s mind.

Stickiness percentage:

Source: plotline

This stickiness can make us understand how many customers are coming back and engaging with the app again 

DAU or Daily Active Users refers to people who visit the app daily 

MAU or Monthly Active Users refers to people who visit the app once a month.
But comparing results can be different! When you get the answer, the stickiness percentage needed can vary from sector to sector. The retention rate can be 1-day, 7-day, 30-day.

Source: Plotline

This stickiness percentage can be a great way to know how many users are actually spending time on your app. As of 2023, there are over 6 billion apps in this world, so this metric can be used to understand where exactly you stand in the rivalry. There are some reports that state that one in four people discard an app after using it once, This is a world filled with instant downloads and deletes so make sure you incorporate engaging content and measure them from time to time.

Contact us so you don’t have to brainstorm innovative retention techniques.

Time Spent on an app/Web

It’s obvious! The more time users spend on your app, the better monetizing benefits you get.
Imagine you are a communication trainer and you put up the greatest content in your blog on the tricks people can use to upscale their communication game and you can actually receive a lead from this content! Or! Even if you don’t get leads, the time spent on your website is more you can get monetary benefits from the ads portrayed.


The time spent can greatly impact your marketing and leads. Again, there is no ideal time to be spent on a website, the time frame is subject to what website or app it is and widely depends on the context.

Repeat Session Percentage:

A session refers to the time spent by a user on the website. Each half-hour makes it a new session for the analytics.
Repeat Session Percentage refers to the percentage of people that return to the website or an app.

Source: wholewhale

User Retention vs. User Stickiness:

Even though these terms are aligned with their shared ideas in a nutshell, they are different.

Source: plotline

On the whole, retention can be how many users are returning back to the app but stickiness refers to how valuable the customer perceives the app to be. Stickiness can be a great attribute to see how much engagement a client can provide your brand or how big of a pedestal they keep you on.

How can you enhance App or Web Retention?

There are multiple ways you can use to improve the value of your metrics!

  • User Experience: Make sure that the user doesn’t get bored or can easily navigate through the app or website.
  • Push Notifications: The notification trend can be really helpful in bringing the users back to the app.
  • SEO (Search Engine Optimization): Make sure to use the right tools to make a seamless website that wouldn’t take much time to load which can make the users uninterested. The website or app should be designed creatively to help customers have fun.
  • Troubleshoot: Make sure you fix bugs and update the website or apps frequently so they won’t be outdated
  • Listen: Understand your audience through feedback and lead to a better growth of your brand.
  • Create better content: Do not bombard your website with words, make sure you give valuable information to your readers.
  • Make it visually appealing: Pictures, videos, catchy headlines, and better hooks can all add to a better-looking website.
  • Run A/B tests: Make sure to ideate more creatives so you can experiment and use the test that is the most suitable for your needs.
  • Educate: Learn more on the metrics you can use to help gain attraction from your clients!
  • Links: There can be internal links and external links that build up credibility thus paving the way for better rankings on the Google page.

Conclusion:

We at Retention10 can help you bring the best strategies to decrease your churn rate and get results that align with your maximum KPIs (Key performance indicators). There are a lot of hidden secrets we as marketers can use to level up our game. Make sure to subscribe to our newsletter for all the updates on the marketing biz! You choose any metric that you find best suited but each metric has its agenda to help you make the perfect app or a website.

Book a FREE CRM  AUDIT !   +918434376567

Thanks for reading.

Share this article

    

Vanshitha Munipally
( Research & Content Marketer )

To get your customized Metrics for your Web/APP Retention solutions, Do write to us :

Email Us   

The Right Metrics for your Web/APP Retention Read More »

Apple Messages for Business

Written by Vanshitha M

Published on Aug 20, 2023

Introduction:

How does it feel to be able to retain a connection with your audience on a personal level that goes beyond traditional marketing? Client connection is given utmost importance in the biz world, How about I help you connect with your audience and allow your biz to directly end up in every user’s messages and notifications?

I know I am a lifesaver for your content reach! So, hold on to your hats while I explain what's cooking in the marketing world to help your business forge stronger connections with your customers.

Which users will you target with this article?

Until August 2023, there were approximately 1.36 billion people using iPhones, which accounts for about 19% of total phone users and the number is steadily growing each year. It’s obvious that we can’t afford to ignore such a huge market.

Source: bankmycell

Leveraging Apple’s framework in reaching your clients!

As the Apple ecosystem grows to status in the world, as a savvy marketer, let us take a different approach to level up in reaching every target audience. Being able to join hands with the Apple ecosystem how about you create an entire ecosystem with your customers using Apple-Its possible I’ll show you how!

This is attained by Apple Messages for Business and guess what? The full framework is adaptable to be a game-changer by
a) Identify, Address, and Resolve the client’s issues.
b) Schedule appointments seamlessly.
c) Clear payments with Apple Pay.
d) Engage in user interaction.
Messaging Service Provider (MSP) allows users to find and contact your business through Apple Maps or your phone number.

What is MSP?

Before the era of evolution, what was the best way to send a text message? SMS, yes! MSP is a text messaging service component of the telephone to exchange short text messages as a standard communication protocol.

The Process to make your business avail through Apple Messages for Business

  • The checklist: This is the checklist you need to finish to be eligible for the feature. Make sure you check off everything to make your application process easier.
    • Asynchronous Messaging: The asker and the responder need not be actively messaging each other and is often called ‘async messaging’. please take note that these messages are all being delivered by humans. Therefore this would be a great value ad to your business overall too since the user may carry on with their tasks and wait for the reply altogether and your customer service can take their time to address any issues that don’t require any immediate assistance. So, Apple wants an Asynchronous Messaging Platform with live agents during business hours with basic automation. Additionally, Apple should approve this MSP.

Source: Helpshift

    • Effective Crew: You should have a flawless answering team that will answer and assist every customer. Reroute the messages to the appropriate teams, and do effective plan management if any issue arises.

Source: Freepik

    • Enterprise: Your MSP needs to include medium-to-large enterprise categories.
    • Updated: You need to stay current and keep up with all the enhancements and updates.

Source: pixabay

    • Launch Ready: The ability to solve any query the customer raises.
    • Plan: Create a strategy to get users hooked onto the platform, and make the interface as simple as it gets so your clients will be connected to your business not by long hours of waiting but with minutes of easy access.

Source: depositphotos

    • Two-way Street: Make sure resource planning takes place so you can create perfect two-way messaging and keep your resources ahead to keep your service top-notch.
 2) How does Apple Messages for Business work?

Source: Apple

    • Setting up Apple Business Register
    • An MSP would be able to provide you with software and services to respond to the users aptly.
 3) Procedure:

Source: Apple

    • Set up your Apple Business. You can register here.
    • Upload your branding, Keep your MSP ready!
    • Wait until Apple gives you a green signal. Apple is known for perfection so to check if your application is perfect, it might take a few days!
    • Add team members as backup data.
    • Testing your ability to send and receive messages may require connecting your CRM to be linked with your MSP
    • AND! You know what? We have the ideal CRM curated for you! Check out our company here. (https://retentionten.com/)

What is RCS?

Previously, To converse with brands on a phone, people had to download a third-party app or have an iPhone.

To bridge this problem, Google developed the RCS (Rich Communications Services) Messaging protocol in the default messaging apps thus creating a better alternative in the default messaging welcoming an interactive and versatile, has ability to send high-quality images and videos, platform to send gifs and stickers making it an efficient messaging program just like any social media app that supports privacy, end-to-end encryption, group chats, reactions, smart replies, Send read receipts to connect with brands and customers or even just to communicate with people.


The previous SMS or MMS apps made it tough to share any high-quality files. It also required separate cellular data.
Google’s RCS is also available on desktop.


Here are a few other tricks you get from using Google’s RCS!
You can access Google’s RCS through

→ Download it if isn’t already pre-installed. It’s mostly available everywhere however carefully check the restrictions.
But Google’s RCS couldn’t be introduced in Apple mobiles, and that’s the major fallback Apple benefitted from and introduced its very own “Apple Messages for Business”.

Source: Android Police

Apple Messages for Business Rivalry with Google Rich SMS:

Get this! Google and Apple fought over the RCS Messaging! Google wanted its RCS to be the modus operandi for everyone and even Publicly shamed Apple for not using it.

Source: Android Police

This was the conflict between green and blue bubbles! The context behind this was; how students were bullied for switching from Apple to Android phones.

How can any RCS help you score direct line and retent clients:

  • Engagement: Users with queries on purchase or after a sale, can directly message the brand, and the way you talk with your customers can make or break your relationship with them.
  • Trust: This messaging allows a secure environment for users to come back and get their doubts answers and issues resolved.
  • Self-paced: The clients and business can answer at ease hence resolving the matter most effectively.
  • Desired metrics: Messaging makes it easy to comprehend clients’ needs and provides them with accurate real-time insights with ample payment choices. The whole program makes client-biz interactions simpler and better.
  • Testimonials: Messages can be the perfect tool to get real feedback and testimonials to help your brand grow and implement correct marketing strategies. We all know the importance of ‘knowing your target audience’ in marketing. This can help you streamline and improve client-business relations.
  • Innovative: It’s always better to be creative and to get on with the trends by adding your flavor and twist to the marketing world.
  • Better Interface: Analyze how you don’t have to create a new interface for your users and you can directly have conversations with them through their default messaging apps.
  • Convenience: You know what! One-third of Americans prefer texts over calls. Imagine the whole process of a business transaction from query to feedback in a simpler way of messaging.

Source: Quiq

RCS is intended to set the standard of reliability and branding for your customers. Do not miss this chance to learn more about customer retention, book a demo call with us!

Why Retention 10?

We help you with the most profound data and innovative marketing campaigns to help you interact with clients and get the most out of them.

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Conclusion:

Every business transaction, as we all know, revolves around communication. For the communication to work, have a connection with your audience and widen the audience base! Focus on both Android and Apple users and get your business on a pedestal. Keep the best foot forward by choosing RCS Messaging. Upscale your CX (Customer Experience) by using our experience in CRM(Customer Retention Management)! Join us, Retention10 for your A-Z Solutions to retain your clients. We are here to integrate CRM for you! Connect with us.

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Vanshitha Munipally
( Research & Content Marketer )

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BIMI FOR EMAIL MARKETING

Written by Vanshitha M

Published on Aug 15, 2023

Introduction

Email Marketing as evident can be a two-edged sword, it can be a really good marketing technique or do absolutely nada! As a marketer, are you facing the issue of having little to no leads from your sent emails? Perhaps they do not even reach your customer’s inboxes and serve us no purpose if they end up in the spam folder of their emails. Stay connected because my discussion can help you increase your leads by 28%!

Why BIMI?​

BIMI lets you be yourself! “Brand Indicator for Message Identification” is a tool that you and I, as marketers need! This is the noble Blue Tick to your brand. No matter how many brands there are, authentication can help your brand shine in the spotlight.


Let me explain it way simply, if someone messaged you on Instagram without any profile photo or a blue tick, advertising you about a brand, we would never in our wildest dreams respond to them. If you won’t respond, we should not expect our clientele to respond to us. So, let’s take that extra mile to offer authenticity to your clients.


At times it can be challenging for us to contact the customers and make a positive engagement due to hundreds and thousands of emails flooding our inboxes. So BIMI helps your brand send emails with a logo, and you will control each logo that goes on your mail, enhance user experience and engagement, and these ownerships are verified by Verified Mark Certificates (VMC).
According to a study, BIMI is accountable for a significant increase of 21% in open rates in the United States of America and 39% in the United Kingdom!


In another report, marketers have said that brand recognition amounts to 68% of the open rate.
On the whole, this is generally what happens when you open your Gmail if you have BIMI (Referring to the images pasted below)

Source: postmarkapp

How does this help you get better at the email marketing game?

  1. No Fake Personality: Your domain will be secure from all the impersonators when you get officially verified. Do not lose your valuable clients to bogus brands.
  2. Trust: When you are establishing credibility for your messages, it can help your clients get the ideal content and email engagement and help create an impression. Most open rates decrease because users are reluctant to open emails from unknown sources.
  3. Eradicate Phishing: Security is given a top priority in the cyber world, and phishing is one of the best entry points for cybercriminals. It is estimated that nearly 96% of phishing crimes are done by email. When you legitimate your message, every client can securely open their mail.
  4. Be Unique: From hundreds of profiles, if there’s a proper brand logo and authentication, your mail will stand out!
  5. End up in inbox!: When readers just delete the unread messages, it makes the ISP (Internet Service Provider) send your mail to spam or even reject them ending up nowhere in your client’s mail. But if there’s some or other level of engagement, it can help you boost your reputation thus ending up in the inbox.
  6. Make your mark: Good content is hard to come by but when you actually take time and work hard for your emails, don’t let your emails wind up in spam! 

Secure your domain:

Nearly 319.6 billion emails were exchanged every day. Then how can you ensure that your users are secure and even your domain is legitimate?


DMARC (domain-based message authentication, reporting, and conformance) can make this happen. This prevents all spammers from using your domain as the source. Imagine some hacker pretending to be your close member and asking for your personal details. DMARC prevents these emails from even entering your inbox. The policy is simple and complex at the same time. Imagine you are hiring professionals for a content writer! After weighing everything, you will either accept or reject it or keep it on hold, but this in and of itself, is a really tedious task! So simplify everything for the policy to have your mail end up directly in the inbox.

Source: postmarkapp

 

DKIM or “DomainKeys Identified Mail” helps to identify if the email is altered or in the same state so it helps to know that no interception is done to any mail.

How to get verified?

The verified mark in the social media apps is “the talk of the town” these days!
This is mostly technical jargon but I will try to break it down for you!

1) Domain: When you create a website, you have to create a domain name (example: ABC.com) and you create this through a registrar like godaddy.com which uses DNS(Domain Network System) to connect your domain with your details. Identify your domain registrar.

Also, you need to understand DNS TXT records, these records should be in your domain provider’s management console. Set up SPF, DMARC, and DKIM.
Source: Google

2) Brand logo: Create and upload your brand logo in an SVG file, and upload the file to your public web server. Source: Google

 

3) Logo Trademark: You need to get a Verified Mark Certificate (VMC).

Source: Google

 

4) Create your BIMI record by adding your brand’s SVG file’s URL and then add a DNS record at your domain provider.

Source: Google

This information is really puzzling, I can understand. So, let me redirect you to the official information.

Where is BIMI available?

Source: postmarkapp

Example of BIMI:

See the brand logo? And the verified mark? This situation is excellent for establishing trustworthiness.
LinkedIn is well known for its perfect platform curated for networking, and finding job prospects but still, LinkedIn goes through another step to help enhance its credibility and security by leveraging BIMI!

But, BIMI can only authenticate your logo?

No! A logo can also be kept by using profile photos and Google annotations. But! Note that this doesn’t provide any kind of security benefits. To be able to have higher rewards, Follow the actual process.

Conclusion:

BIMI will be the game changer in the field of email marketing. BIMI acts as a genuine emblem and helps you reach out to more people in a better way. Cyber Crimes are on a roll so to get on top of these agendas, we as marketers improvise to help reach better security and legitimacy. But this is more than a logo, the whole process of this authentication will take you several levels in securing your account for the brand and also your users. So, make the right choice.

Are you a marketer looking to have maximum retention? Click here and you will have the best marketing principles in the biz!
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Thanks for reading.

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Vanshitha Munipally
( Research & Content Marketer )

To get your customized BIMI solutions, Do write to us :

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Journey of Apple's Mail Protection Policy and your role as a passenger!

Written by Vanshitha M

Published on Aug 12, 2023

Mail Protection Privacy is a security feature added to Apple’s mail. To explain it better in day-to-day terms, imagine someone sends you an email, and they would get all-around data on you, including your location, and all your online activity which is termed as “open tracking". To avoid such tricks, Apple introduced the feature MPP which is achieved by hiding your IP address.

Let me ask you, what is Apple known for? It's fool-proof security and this feature is part of the package

For every email marketer, Where do you think the high users are?

It’s Apple Mail! As of 2023, 58.67% meaning more than half of the world is using Apple Mail.

Email Marketing:

Email Marketing is one of the best ways to organically build your online presence. In 2022, 332.2 billion emails were exchanged IN A DAY! With 40$ ROI for 1$ spent. Email’s constancy is here to stay, but how can we keep up with the MPP to get the maximum effect?

The effect and anonymity of MPP on Email Marketers.

This anonymity of emails can be a downfall to marketers.

1) Marketers wouldn't get an in-depth analysis of the conversion.

2) The demographic of the audience and statistics on a visitor becoming a buyer.

3) With the MPP, we wouldn’t even be able to show timers for sales or such, and even if we use timers it will be outdated making us lose valuable customers.

Usually, a marketer’s metric works on the opening of the mail by the user but with MPP’s arrival, the images and data are fetched by the software showing the marketer that the data is opened making the whole metric’s data unreliable.

MPP Impact:

This not only affects the people who are using Apple Mail but also those who have enabled MPP. But MPP opens are significantly lower for Gmail, yahoo users and significantly higher for Apple users.

Why shouldn’t Email Marketers worry?

MPP is a choice people make selectively. So, for personalized mail, most people may not even choose it. And according to statistics,

How can you as an email marketer can get ahead of MPP/ Getting back your Apple Audience:

1. Shift to another metric rather than reading a mail. Make use of metrics that don’t get affected by MPP.

2. As of now, open data is unreliable so marketers need to rely on click data, where we track user’s clicking rate of the links in the mail.

3. Don’t worry if your open rates are more than your click rates. With the MPP it’s also possible that your mail can be seen as open even if the user didn’t open it.

4. Rethink your mailing list do send them emails on whether they would like to be part of your list and reprioritise the list.

5. Use more CTA’s so they can click the links.

6. Engage your audience, and for this, you can use the Automation tools available.

7. The world is moving to a world protecting privacy yet many people still crave personalization so wouldn’t mind denying the protection of MPP.

Yet, there are tools we can use to maximize our effort. 


Conclusion

Whether we like it or not, Privacy talks are the talk of the town right now. And this privacy includes MPP. So, we need to make sure we do our best to get ahead of time and do the best to get the best conversions.

Thanks for reading.

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Vanshitha Munipally
( Research & Content Marketer )

To get your customized apple MPP solutions, Do write to us :

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Journey of Apple’s Mail Protection Policy and your role as a passenger! Read More »

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